Prepare, configure, and deploy laptops and other IT equipment for new employees.
Manage employee accounts, user settings, and access permissions across company systems.
Provide first-level technical support and troubleshoot hardware, software, and connectivity issues.
Pragmatike provides IT operations and support services to organizations. The company operates fully remotely with a distributed team across the EMEA region.
Provide remote, on-call IT support to approximately 28 users across India between 10:00 a.m. and 7:00 p.m., Monday to Friday.
Diagnose and resolve laptop, peripheral, operating-system, application, and connectivity issues within agreed service levels.
Coordinate OEM warranty claims, repairs, and replacements with clear communication on status, cost, and expected completion time.
Girl Effect is an international non-profit that builds media and technology that girls want, trust and need, using evidence-based social and behaviour change approaches to help adolescent girls make informed choices. In India, the digital-first youth programme Chhaa Jaa reaches girls through social media, digital content, community spaces and interactive products, with approximately 28 staff across multiple cities.
Receive, register, and categorize user requests through the IT service management system.
Provide first-contact troubleshooting via phone or remote access and resolve eligible tickets.
Escalate complex incidents and maintain accurate documentation throughout the ticketing process.
Our partner company provides Level 1 IT support services, focusing on delivering efficient and user-centered technical assistance to its customers or employees. The organization emphasizes a structured service environment, fully remote collaboration, and continuous learning opportunities through mentoring and online courses.